Shipping Information

All of my designs are made to order with lots of love, magic and sparkles.... and current turnaround time is 2-3 weeks. Please contact me if you require your order within a certain time frame or would like to discuss the option of a VIP (Very Important Princess) service where I will prioritize the design and delivery of your precious sparkles

Returns Policy

I gladly accept returns and exchanges

Please contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

Payment Methods

- Credit / Debit Cards
- Paypal

 

 

Frequently asked questions

What is your current turn around time?


My current turnaround time for orders is 2-3 weeks, but if you would like your sparkles guarenteed in time for a specific date or occasion please message me before purchasing and I will do all I can to help Alternatively there is a VIP service offered to complete your order in 5 working days after ordering at an additional fee per item. This can be found in my shop under the ''Very Important Princess'' listing




What is your current turnaround time for custom orders


My current turnaround time for custom orders is 2-3 weeks, but if you would like your sparkles guarenteed in time for a specific date or occasion please message me before purchasing and I will do all I can to help Alternatively there is a VIP service offered to complete your order in 5 working days after ordering at an additional fee per item. This can be found in my shop under the ''Very Important Princess'' listing




How much are your custom orders?


The cost of my custom orders vary depending on whether I have to source additional meterials and the detail involved......but on average customs range between £14 - £18 If you would like one of my current designs made in another colour for example, the price will remain the same.... please leave these details in the ''notes to seller'' upon ordering All design rights are owned by Twinkle Sprinkles but if you would like an exclusive design made, please contact me and we can work together to create something special just for you If you have any custom ideas please get in touch via the ''contact'' section on my page




How are your orders posted?


All of my orders are sent with lots of love and magic in a pretty lilac envelope filled with confetti and addressed to a princess All domestic orders are sent first class, and all international orders are sent tracked / signed




Can you rush my order pretty please?


I offer a VIP ( Very Important Princess ) service to complete your order 5 working days after the purchase date - This can be found as an extra add on listed in my shop for £5 per item Please contact me prior to purchasing to ensure this service is possible at the time of ordering




Do you offer bulk order discount?


For orders of 6 items or more, please conatct me for a 10% off discount code that can be applied to your order




Do you have any Brooches / Necklaces for last minute purchases ready to send out the following day?


For those of you needing emergency sparkles or that last minute gift, I will always have some pretties made up ready to be sent the next working day Please contact me for availability and your wish is my command!




Do you do any collaborations with any small shops / businesses?


Yes I love working with other small businesses so if this is something you would be interested in, please get in touch, I would love to hear from you!




Do you need any promoters?


Currently I am not looking for any promoters for my brand, but I am always happy to hear from you and will of course bear you in mind for the future




Do you ship to Countries not listed on your page?


Yes! Please contact me for postage costs if your Country is not listed as a delivery option on my page, and I will arrange shipping for you and your sparkles





©2018 by Twinkle Sprinkles

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